Help & FAQ

Answers to common questions about Socrati. Can't find what you need? Email us at support@socrati.app.

Getting Started

What is Socrati?

Socrati is an AI-powered learning companion that turns your own materials into interactive courses. Upload lecture slides, textbook PDFs, handwritten notes, or YouTube videos and Socrati creates bite-sized lessons, flashcards, multiple choice questions, matching exercises, and fill-in-the-blank exercises — ready in seconds.

How do I create a course?

  1. Go to the Create tab and tap New Course
  2. Enter a topic, or skip straight to adding materials
  3. Optionally add a source: upload a PDF, take a photo of your notes, or paste a YouTube link
  4. Pick your depth level (Quick, Standard, or Deep Dive / Drill for Pro users)
  5. Tap Generate Outline, review it, then Create Course — your course will be ready in under a minute

What file formats are supported?

Socrati accepts PDF documents, images (photos of handwritten or printed notes), and YouTube video links. You can also type a topic directly if you don't have a file to upload.

Courses & Lessons

How long are lessons?

Each lesson is designed to take 5–10 minutes. Swipe through screens of content at your own pace, then test yourself with exercises at the end.

Can I edit or delete a course?

Yes. Open the course, tap the menu icon, and choose Delete Course. Course editing is not currently supported, but you can always create a new course from updated materials.

What are “Deep Dive” and “Drill” modes?

Both are Pro features. Deep Dive generates longer, more detailed courses — great for exam prep when you need thorough coverage. Drill mode creates rapid-fire exercise sets from your material, perfect for active recall practice.

Audio Lectures

How do audio lectures work?

Audio lectures are a Pro feature that turns any lesson into a podcast-style narration. Tap the headphone icon on a lesson to generate the audio, then listen while you commute, work out, or cook.

Can I download audio for offline listening?

Yes. Each audio lesson has a download button, and you can also tap Download All on a course to save every lesson at once. Downloaded audio is available offline and can be managed in your Profile under Downloaded Audio.

Practice & Spaced Repetition

How does spaced repetition work?

Socrati tracks how well you answer each exercise. Questions you get wrong come back sooner; ones you nail move to longer intervals. Over time, this helps you retain information without cramming.

Where do I find my reviews?

Go to the Practice tab. It shows how many reviews are due for each course. Tap a course to start reviewing.

AI Tutor

What is the AI Tutor?

The AI Tutor is a chat assistant that can answer questions about your courses, explain concepts, quiz you on recent lessons, or summarize what you've learned. Free users get 3 messages per day; Pro users get 100.

Subscription & Billing

What's included in the free plan?

What does Pro add?

How do I subscribe to Pro?

Go to your Profile tab and tap Upgrade to Pro. Subscriptions are managed through the Apple App Store or Google Play Store.

How do I cancel my subscription?

Subscriptions are managed by your app store, not by Socrati directly.

Can I get a refund?

Refunds are handled by Apple or Google, not by Socrati. Contact Apple Support or Google Play Support to request a refund.

Account

How do I delete my account?

Go to Profile → Account → Delete Account. This permanently removes all your data including courses, progress, and uploaded materials. If you have a Pro subscription, cancel it through your app store first. If you can't access the app, email support@socrati.app from the email linked to your account and we'll process the deletion within 30 days.

I can't sign in

Socrati supports email/password and Google Sign-In. Make sure you're using the same method and account you originally signed up with. If you signed up with email, check your inbox for the confirmation link. If you're still having trouble, email support@socrati.app.

Contact Us

Still have questions? Reach out to us at support@socrati.app and we'll get back to you as soon as possible.